Refund policy

Our return policy is based on fairness, common sense and British law. If your product arrives damaged or defective, we would ask you to return it to us and we will replace it. If it goes missing we will claim from the courier/post office and make sure you get what you ordered. In the unlikely event that you don't like the item, provided it is returned in a complete and original condition within 30 days of ordering we will refund the full amount excluding all the postage costs and a 15% restocking fee. If you return an item within 14 days as required by British law we will issue a full refund including paying for the postage. If you send goods back within the 14 days we only pay the postage for the least expensive delivery option. Any local taxes that you pay will have to be claimed back by yourself. If you want to return an item, e-mail us before returning it. When posting back to us make sure you include a note to us so we know who it belongs to.

If you want to return an item, e-mail or phone us before returning it and them return it with a note detailing the problem.

 

Returning made to order or customised goods

Some of the products are made to order or have customisation. For those products we are unable to offer refunds if the products are not to your liking or you have simply changed your mind. If you made an error we cannot re-use it and therefore cannot offer a refund or credit. If the item is defective or we have made an error we will gladly either refund or replace provided that we are notified within 14 days.